If you have identified a fund withdrawal from your account that you haven't made, please follow these steps:
1. Incident notification
Contact us by opening a ticket or sending an email to support@atani.com.
Our team of security specialists will reach out to you via email to guide you through the process of protecting your account and taking appropriate measures. During this process, various evidence and documentation may be requested. We appreciate your cooperation and patience.
2. Email account and two-factor authentication (2FA) protection
To initiate any withdrawal from Atani, two-factor authentication (2FA) with Google Authenticator or similar applications must be enabled. Therefore, if a withdrawal has been made from your account, it is likely that both your account and this security element are compromised.
Change the passwords for your email account and add (or change) the two-step verification method used. Additionally, perform a security scan on your computer and other devices to check for malware and keyloggers.
3. Resetting your Atani password
Log in to Atani and go to Settings > Security > Password > Change to initiate the password reset process. Choose a new and unique password for Atani.