There are several reasons why you might be experiencing a connection error with your API keys. Here are some possible causes and solutions:
- Incorrect or outdated API key: Make sure you have copied the API key and secret key correctly in Atani. If you have generated a new API key on any of your connected exchanges, make sure to update it in Atani as well.
- Insufficient API permissions: When creating an API key on an exchange, it is necessary to enable the appropriate permissions for it to work correctly with Atani. Make sure you have enabled permissions for "Read information" and "Trading".
- Restricted IP addresses: If you have set up the API to only work with certain IP addresses, you may encounter a connection error.
- Temporary server or connection issues: Temporary problems on the exchange servers or Atani can affect the connection between them. If this is the case, wait for a while and try again later.
- Issues with the Atani platform: If you have verified that the API key and configuration are correct, but you still experience problems, there may be an issue with the Atani platform. Contact the Atani support team for assistance by opening a ticket or sending an email to support@atani.com.
Remember, it is essential to keep your API keys secure. Do not share your API keys with anyone and make sure to store them securely. Additionally, do not enable withdrawal permissions for API keys used in applications like Atani to protect your funds.