Atani may block user accounts in cases of violation of Terms and Conditions, suspicions of fraud, money laundering prevention, or misappropriation of funds.
If your Atani account has been frozen, we will send you an email explaining the reasons and requesting the necessary information to proceed with the unlocking. If your account has been blocked and you have not received communication from Atani, please contact us by opening a ticket or sending an email to support@atani.com with the information about your case.