Last Updated: July 2, 2025
⚠️ IMPORTANT DATES:
AUTOMATIC CONVERSION TO USDC: JULY 7, 2025
PLATFORM CLOSURE: JULY 10, 2025
General Questions
Q: Why is Atani closing its broker services? A: Following recent changes in our strategic partnerships and the evolving regulatory landscape under MiCA, we have decided to discontinue our broker services. This decision allows us to focus our resources on new opportunities that better align with the future direction of the company.
Q: Are my funds safe? A: Yes, absolutely. All user funds remain secure and are available for withdrawal. Your funds will be safe even after the platform closes.
Critical Dates
Q: What are the important dates I need to know? A: Two critical dates:
- July 7, 2025: All tokens automatically convert to USDC at market rates
- July 10, 2025: Platform closes - last day to withdraw through the app
Q: What is the automatic conversion on July 7? A: On July 7, all remaining tokens in your account will be automatically converted to USDC at market rates.
Q: Why are you converting everything to USDC? A: This simplifies the withdrawal process and ensures all users can withdraw their funds, regardless of minimum withdrawal limits for individual tokens.
Withdrawal Questions
Q: When do I need to withdraw my funds? A: To keep control of your tokens and avoid automatic conversion, withdraw before July 7. After conversion, you have until July 10 to withdraw your USDC through the platform.
Q: Can I still withdraw between July 7-10? A: Yes. After the automatic conversion on July 7, you have until July 10 to withdraw your USDC through the platform.
Q: How do I withdraw my funds? A: Simply log in to your account, go to your wallet, and initiate withdrawals for each of your assets. The process is the same as always.
Q: What if I have open orders? A: Any orders still open on July 7 will be automatically cancelled before the conversion process.
After Platform Closure
Q: What happens if I don't withdraw by July 10? A: After July 10, the platform will be inaccessible. However, your funds remain safe. You will receive an email with alternative withdrawal instructions.
Q: How long will I have to withdraw after July 10? A: We will provide extended support for withdrawals after platform closure. Specific timelines will be communicated via email to affected users.
Account & Tax Questions
Q: Will I receive my transaction history? A: Yes, we will email your complete transaction history to your registered email address after you've withdrawn all your funds.
Q: What about my tax reporting? A: Your transaction history export will include all necessary information for tax reporting. Keep this file for your records.
Q: Can I still access my account after July 10? A: No, the platform will not be accessible after July 10. This is why it's crucial to download any needed information before this date.
Support Questions
Q: How can I contact support? A: Email support@atani.com for any assistance. Our team is prioritizing withdrawal-related queries.
Q: How long will support be available? A: Support will remain available until all user funds have been successfully withdrawn.
Q: What if I have technical issues withdrawing? A: Contact support immediately. Our team will prioritise and resolve any technical issues preventing withdrawals.
Q: What if my balance is below the minimum withdrawal amount? A: The automatic conversion to USDC on July 7 will help consolidate small balances. The minimum USDC withdrawal is 0.2 USDC via zkSync Era network. Unfortunately, amounts below this cannot be withdrawn.